| NO | KODE UNIT | JUDUL UNIT |
| 1 | D1.HOT.CL1.01 | Bekerjasama dengan kolega dan pelanggan |
| | Work effectively with customers and colleagues |
| 2 | D1.HOT.CL1.02 | Bekerja dalam lingkungan sosial yang berbeda |
| | Work in a socially diverse environment |
| 3 | D1.HOT.CL1.03 | Menerapkan proses kesehatan, keselamatan dan keamanan kerja |
| | Implement occupational health and safety procedures |
| 4 | D1.HOT.CL1.05 | Melakukan prosedur administrasi |
| | Perform clerical procedures |
| 5 | D1.HOT.CL1.06 | Mencari dan mendapatkan data komputer |
| | Access and retrieve computer-based data |
| 6 | D1.HOT.CL1.07 | Berkomunikasi melalui telepon |
| | Communicate effectively on the telephone |
| 7 | D1.HOT.CL1.08 | Mengembangkan dan memperbaharui pengetahuan tentang industri perhotelan |
| | Maintain hospitality industry knowledge |
| 8 | D1.HOT.CL1.09 | Mengembangkan dan memperbaharui pengetahuan tentang industri pariwisata |
| | Develop and update tourism industry knowledge |
| 9 | D1.HOT.CL1.09 | Meningkatkan dan memperbaharui pengetahuan lokal |
| | Develop and update local knowlegde |
| 10 | D1.HOT.CL1.10 | Mempromosikan produk dan jasa kepada pelanggan |
| | Promote products and services to customer |
| 11 | D1.HOT.CL1.11 | Menangani situasi konflik |
| | Manage and resolve conflict situation |
| 12 | D1.HOT.CL1.12 | Menyediakan pertolongan pertama |
| | Perform basic First Aid procedures |
| 13 | D1.HOT.CL1.13 | Melaksanakan tugas perlindungan anak yang relevan dengan industri pariwisata |
| | Perform child protection duties relevant to the tourism industry |
| 14 | D1.HSS.CL4.01 | Membangun dan memelihara tempat kerja yang aman |
| | Establish and maintain a safe and secure workplace |
| 15 | D1.LAN.CL1.01 | Berkomunikasi secara lisan dalam Bahasa Inggris pada tingkat operasional dasar |
| | Speak English at a basic operational level |
| 16 | D1.HGA.CL6.12 | Menggunakan alat bantu bisnis dan teknologi |
| | Use common business tools and technology |
| 17 | D1.HFO.CL2.03 | Menyediakan layanan akomodasi reception |
| | Provide accommodation services |
| 18 | D1.HFO.CL2.01 | Menerima dan memproses reservasi |
| | Receive and process reservations |
| 19 | D1.HFA.CL7.01 | Memproses transaksi keuangan |
| | Process a financial transaction for services rendered |
| 20 | D1.HGA.CL6.03 | Memelihara pencatatan manual/kertas dan system penerimaan |
| | Maintain a paper – based filling and retrieval system |
| 21 | D1.HFA.CL7.02 | Memproses transaksi untuk pembelian barang atau jasa |
| | Process transactions for purchase of goods or services |
| 22 | D1.HFO.CL2.04 | Memelihara catatan keuangan |
| | Maintain guests’ financial records |
| 23 | D1.HFA.CL7.04 | Mempersiapkan laporan keuangan |
| | Prepare routine financial statements |
